Frequently Asked Questions - AZ Cleaning Services

Can I trust your cleaners with my keys and alarm code?
Yes, our employees are honest and trustworthy.

Are you workers insured?
Yes, they are insured to hold keys and against any damage that may occur during work.

Do you work with sub-contractors?
Our cleaners are our employees; we only would engage subcontractors when carpet or window cleaning is required.

What cleaning services you provide?
We provide both commercial and residential cleaning services.

Do you find a replacement in case my regular cleaner is away?
Yes, we do.

Do you offer ironing and washing service?
Yes. Our staff is trained in ironing and washing as well as in cleaning.

If I am not happy with my cleaner, what shall I do?
In this case, please, contact us. We will replace the cleaner or, if you prefer, talk to her/him and mend the problem.

Do you have references?
Yes, we can provide references if necessary.

How can you guarantee the quality of the job you cleaners do?
First, we require references from them when interview them. We also train them and then we check on their work.

Can I have a cleaner in the same day every time?
Yes, of course. You just need to choose a day and time and let us know.

Can I have the same cleaner every time?
Yes, given that you are happy with the cleaner.

Can I have my home cleaned if I’m not there?
Yes, you can have your home cleaned any time convenient for you.

How long do I need to wait to get a cleaner?
It usually takes us up to two days to find a cleaner and send it to your address.

Do I have to provide the cleaning materials?
It is more convenient if you supply the cleaning materials, but we would as well do that if requested. You will only need to have a vacuum cleaner and mop/bucket available in your home when appointing a regular cleaner.

What will happen if the cleaner damage something?
Our company is fully insured and we will cover the cost of any damage